Why is my cookie preference button not working?
Updated over a week ago

Step 1: Go to the user's website and see if there is a cookie preference button installed

If button installed

Step 2: check if the consent banner is also installed on the same page

If consent banner is not installed on the same page

Step 3: Ask the user to ensure the page preference button installed has the consent banner installed as well

If there are still issues

Step 4: Escalate to PM.

Did this answer your question?