When Termly’s Google Consent Mode (GCM) scanner encounters an issue while scanning your website, it will return one of the error messages below. This guide explains each error and how you can resolve it.
General Scan Failures
The website did not load
What it means: The scanner could not access your website due to a general connection issue.
How to fix it:
Verify your website is online and publicly accessible.
Visit the site in a private browser window to rule out caching or redirect issues.
Contact your hosting provider if the site is down or unreachable.
The website domain could not be found
What it means: The domain name was not resolved during the scan.
How to fix it:
Double-check for typos in the domain.
Ensure DNS records are active and properly configured.
The website is already being scanned
What it means: Another scan is currently in progress.
How to fix it:
Wait until the current scan is complete.
Avoid re-queuing scans for the same domain simultaneously.
A robots.txt file has blocked the scan
What it means: Your site’s robots.txt file prevents Termly from crawling the page.
How to fix it:
Add the following to your robots.txt file:
User-agent: TermlyBot
Allow: /
Revert this change after scanning if needed.
The website did not respond
What it means: The site failed to return a response.
How to fix it:
Test your URL in a browser.
Check server response settings or firewall rules.
Scan finished when page limit for scanning was reached
What it means: The scan hit the maximum number of allowed pages.
How to fix it:
Reduce scan scope by limiting deep links.
Connection to website timed out
What it means: The scanner did not receive a response within the timeout period.
How to fix it:
Optimize heavy landing pages.
Ensure the server responds within 60 seconds.
Access and Authentication Issues
The website is requesting authentication from our scanner
What it means: The page requires a login or credentials to access.
How to fix it:
GCM scans must target public pages.
Remove authentication temporarily if needed.
The website has denied access to the scanner
What it means: The scanner was blocked by your site’s firewall or security settings.
How to fix it:
Whitelist the following IP addresses:
44.242.40.109
44.225.121.171
52.37.21.48
52.40.238.4The website reports that a requested page is not found
What it means: A 404 error occurred — the page does not exist.
How to fix it:
Check the URL in your scan input.
Ensure the page exists and is publicly accessible.
The website says that too many requests have been made by the scanner
What it means: The server returned a 429 rate-limit error.
How to fix it:
Space out scan attempts.
Increase rate limits on your server.
Whitelist Termly’s IPs if possible.
The website has encountered an internal server error
What it means: The server returned a 500 error.
How to fix it:
Investigate server logs for causes.
Contact your development or hosting provider.
The website is either overloaded or is not accepting requests
What it means: The server returned a 503, which usually means temporary unavailability.
How to fix it:
Try again later.
Review server health and capacity.
Need Help?
If you need help, you can click this link and fill up our Contact form to reach our dedicated support team with any questions or concerns, including assistance with missing Consent Mode or TCF signals on Google tags.